FAQs

Have Questions about Prime on our Site?

Get your answers below!

Frequently Asked Questions

Answers

1. What is Buy with Prime?

Buy with Prime simplifies your shopping. With a few clicks, enjoy fast and free 1-2 day shipping on select styles with easy returns. Sign in with your Amazon account to prepopulate your shipping details. You'll receive order and shipping confirmation emails with tracking links. Not a Prime member? Sign up for a free 30-day trial and get your favorite items quickly and stress-free.
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2. How do I use Buy with Prime?

It's simple! If you see the sign in link in cart or checkout, just click, Sign In with Amazon, and we'll take care of the rest!
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3. Do I need a Prime membership?

Yes! You'll need an Amazon Prime membership to take advantage of Buy with Prime perks like free shipping and quick delivery. If you're already enjoying Prime for streaming and fast shipping, this is just another way to make your life easier. Not a Prime member? Sign up for a free 30-day trial and get your favorite items quickly and stress-free.
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4. Can Buy with Prime items be purchased together with non Buy with Prime items?

Yes, these two items can be purchased together in a single order. Keep in mind that your Buy with Prime item will be fulfilled and delivered by Amazon, while your non-Buy with Prime item will be fulfilled and delivered by us. You will receive separate emails for each, indicating your order confirmation, shipping expectations, tracking information, etc. For Buy with Prime items, contact the Amazon team via the Manage Prime Item link on your email or the Manage on Amazon link in your Buy with Prime email. Similarly, you can manage your non-Prime item via the Manage at Store link on your Prime email or the Manage Your Order link on the store email.
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5. Can I use Buy with Prime to ship outside the United States?

Currently, Buy with Prime is only available for U.S. purchases and shipping.
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6. What is the return policy for Buy with Prime?

Changed your mind? No worries. Buy with Prime items follow the same return process as your Amazon purchases. Start a return through your Amazon account, and we'll take care of the rest—because comfort doesn't come with strings attached. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the Buy with Prime Orders tab.
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7. What is the return policy for non-Buy with Prime items on my order?

You can view your order history on our website 24 hours a day in your account section.
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8. How is Buy with Prime different from standard checkout?

Buy with Prime is all about speed and convenience, thanks to Amazon's fulfillment network. You'll get the same high-quality products, but with Prime-level perks like fast, free shipping and easy returns on items fulfilled by Amazon.
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9. Where can I check the status of my Prime portion of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You can also check your order status by clicking on the link in your order confirmation email, which directs you to the order details page.
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10. Where can I check the status of my non-Prime portion of my order?

You can view your order history on our website 24 hours a day in your account section.
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11. Who do I contact for questions about or issues with my Buy with Prime order?

For questions about the Prime portion of your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, contact customer service using the link on the order detail page.
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